Cancellation and Refunds
At WoiramCards, we understand that unforeseen circumstances may arise that require cancellation of an order. We strive to provide a clear and fair cancellation process for our customers. Below we detail our cancellation policy:
Cancellation before shipping:
If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We will do our best to cancel the order and process a full refund if possible. However, please note that some orders may be processed and shipped quickly, so we cannot always guarantee cancellation before shipping.
Cancellation after shipment:
If your order has already been shipped, unfortunately we cannot cancel it. In this case, you can return the item once you have received it in accordance with our returns policy.
How to request a cancellation:
To request cancellation of an order, please contact our customer service team providing the following information:
Order number
Details of the item(s) you wish to cancel
Reason for cancellation
Refunds:
If your cancellation request is approved before shipping, we will process a full refund using the same payment method you used to make your purchase. Refunds are generally processed within [number of days] business days.
Exceptions:
Please note that some purchases may be subject to special terms and conditions which may affect our standard cancellation policy. These terms and conditions will be clearly communicated at the time of purchase.
Refunds for defective or damaged products:
If you receive a defective or damaged product, please contact us within 5 business days of receiving your order. To process your refund, we will need photographic evidence of the defective or damaged product, as well as a detailed description of the problem. Once we have received this information, we will evaluate your claim and provide you with instructions on how to proceed with the refund.
Refunds for cancellations before shipping:
If you cancel your order before it has been shipped and the cancellation is approved in accordance with our cancellation policy, we will process a full refund using the same payment method you used to make the purchase. Refunds are usually processed within 15 business days.
Refunds for other reasons:
If you would like a refund for a reason other than a defective, damaged product or a cancellation before shipping, please contact us to discuss your situation. We will evaluate each case individually and do our best to find a satisfactory solution.
Customs:
The company is not responsible for any additional charges that may be incurred at customs and will be the responsibility of the buyer.
Contact:
If you have any questions or need additional assistance regarding our cancellation policy, please do not hesitate to contact our customer service team.
The company reserves the right to cancel an order if a pricing error has occurred.
Last update: 02/23/2024